\A marketing automation tool that doesn’t burn the pocket, yet helps you achieve your goals
Whenever a business replies to a user within the 24 hour customer service window, that message initiates a user-initiated conversation
A conversation that initiates from a business sending a user a message outside the 24-hour customer service window.
| Features | Standard | Pro | Enterprise |
|---|---|---|---|
| Features | |||
Team Inbox | |||
No. of messages | Unlimited | Unlimited | Unlimited |
No. of conversations | Unlimited | Unlimited | Unlimited |
No. of customers | Unlimited | Unlimited | Unlimited |
No. of agents | 5 agents | 10 agents | Custom |
Conversation tags | |||
Conversation and message search | |||
Filtering based on tags and agents | |||
Chat assignment | |||
Automatic agent assignment | — | ||
AttachmentsPDF, Audio, Video, Docs | |||
| BROADCASTING | |||
Customer segments | |||
Segment list limit | Up to 25,000 | Unlimited | |
Broadcast catalogues | |||
Broadcast products | |||
Broadcast Analytics | |||
Button Reply Analytics | |||
Broadcast Scheduling | 10 | 20 | 100 |
| CUSTOMERS | |||
Custom fields | |||
Bulk import | |||
| SECURITY | |||
Roles & Permissions | — | ||
Broadcast channel privacy | — | ||
Number masking | — | ||
| 3rd party Integrations | |||
Google sheets | |||
Excel export | |||
Excel import | |||
Developer api | — | ||
| AUTOMATION | |||
Welcome bot | |||
Order bot | |||
Stop bot | — | ||
Simple journeys | |||
Complex journeys | — | — | |
| AGENT & ORGANISATION ANALYTICS | |||
No. of pending replies | — | ||
No. of conversations closed | — | ||
No. of conversations open | — | ||
Average resolution time | — | ||
Unread conversations | — | ||
Conversations replied | — | ||
Conversations created | — | ||
| REPORTS | |||
Agent activity | — | ||
Account summary | — | ||
| SUPPORT | |||
24x7 chat support | |||
Dedicated account manager | — | — | |
Growth consultation | — | — | |