Enterprise-Grade WhatsApp Automation
Empower large sales, support, and account management teams to engage customers at scale on WhatsApp—securely and intelligently.
Scaling Personalised Outreach on WhatsApp Is Hard
Building Customer Relationships at Scale on WhatsApp Is Complex
While WhatsApp is the preferred channel for customers, managing high-volume relationships manually quickly breaks down without automation, structure, and governance. Account teams rely on WhatsApp for engagement, but scaling conversations without system-level controls leads to inefficiency and lost visibility.
Customers prefer WhatsApp
Customers increasingly expect conversations to happen on WhatsApp. However, as volumes grow, unmanaged WhatsApp interactions overwhelm account managers—resulting in delayed responses and inconsistent experiences.
Async vs. Sync Communication
Managing customers asynchronously over chat is far more efficient than relying on calls. Yet, without automation, account managers still spend a majority of their time on synchronous interactions—reducing productivity and limiting scale.
Limited Governance & Visibility
Most customer conversations happen on WhatsApp, outside traditional systems. This creates gaps in visibility, auditability, and control, as CRMs capture only partial interaction data.
Centralised WhatsApp Inbox for Enterprise Teams
Manage conversations across multiple WhatsApp numbers in a single, centralized inbox—giving your teams complete visibility and control.Track, assign, and respond to messages from different business numbers in one place, ensuring faster responses, better coordination, and nothing slipping through the cracks.
Configure and Manage Chatbots Across Multiple WhatsApp Numbers
Deploy and manage WhatsApp chatbots across multiple team member numbers to automate lead qualification, FAQs, and status-based follow-ups—at scale.Enable consistent chatbot experiences on individual team WhatsApp numbers while maintaining centralized control over flows, logic, and workflows for Sales and Account Management teams.
Multi-Layered Team Access & Governance
Define clear team hierarchies with flexible nesting and role-based access, ensuring the right people see the right conversations—automatically.Control which chats, numbers, and workflows each team member can access, while enabling managers to oversee their teams without manual intervention.
Lead Stages
Track and organize every customer across clearly defined stages of their journey—from first contact to conversion and beyond. Filter, prioritize, and automate actions based on lead stage, enabling teams to respond faster, follow up smarter, and manage pipelines directly within WhatsApp.
Tags
Create flexible customer segments using custom tags and instantly target the right audience with personalized messages and campaigns. Dynamically tag conversations based on behavior, intent, or attributes to power segmentation, automation, and data-driven engagement at scale.
Custom Fields
Bring your CRM data directly into WhatsApp conversations with real-time field synchronization. Sync custom customer attributes from your CRM and internal systems so teams have complete context while chatting. Use these fields to dynamically segment audiences, trigger workflows, and retarget customers with precision.
Notes
Enable seamless collaboration by capturing internal notes directly within customer conversations. Allow team members to leave structured notes that are visible to the right users, ensuring context is preserved across handoffs and customer interactions remain consistent.
Quick Filtering
Instantly surface the most important conversations and customers that need attention. Filter conversations by lead stage, tags, SLA status, priority, or custom attributes to help teams focus on high-value and time-sensitive interactions—without wasting time scrolling through inbox noise.
SLA Management
Define, track, and enforce response time commitments across WhatsApp conversations. Set SLAs for first response and resolution times, monitor breaches in real time, and automatically trigger alerts or bot actions to ensure accountability, faster responses, and consistently high service quality.
Already Using Your Own CRM?
No problem—GMart integrates seamlessly with your existing CRM and internal systems.Sync conversations, customer data, lead stages, and activity updates in real time, so your teams can continue working in their preferred tools while WhatsApp engagement stays fully connected and governed.
Accelerate Sales & Engagement with GMart WhatsApp Automation powered by WhatsApp Business API
Run sales, support, and customer interactions on WhatsApp using GMart’s automation platform—powered by the official WhatsApp Business API. Our team helps you onboard, configure, and go live quickly, so you can start automating conversations without friction.
